Human Resource Management equals Productivity

4 Apr 12

The following is a series of case studies on how good human resource management can achieve results and better productivity.

Intelligent Human Resources provides advice and support on human resources and occupational health and safety matters. Our services range from short term, one off advisory to long term project initiatives covering employment, policies and procedures, legal compliance (including OHS), employee and industrial relations, workcover and staff training.

We have worked successfully with organizations in the manufacturing, contracting and education arenas and focus on providing tailored, cost effective and practical advice and solutions.

We are available to meet with you one on one to have an initial, obligation free discussion of your needs and to determine if we can help you.

Some examples of our work and client testimonials are included below.

Client Case Studies:

Client A

Sancell Pty Ltd is a medium sized manufacturing organisation, owned by a Japanese multinational. This client has grown significantly and recognised that their systems, processes and management team have not kept up with the growth, and in fact, are holding the company back from realising their potential in this region.

One area identified for change was HR. The client did not have its own internal HR resource and needed to ensure it was meeting legal and statutory requirements. In addition, the company wanted to be proactive in the retention and development of its staff.

Intelligent Human Resources spent approximately 12 months working with the client to initially assess their HR needs and then do develop and implement the agreed solutions. The scope of work included:

• development of position descriptions across the entire organisation
• review of employment contracts
• development of a competency based training program for production staff
• development of a suite of policies and procedures covering the HR function
• development of recruitment and selection procedures and training for staff
• review of the payroll system
• assistance with occupational health and safety matters, including Workcover

Client B

ANCA is a global manufacturer of precision tools. With a workforce comprising of manufacturing, engineering and corporate functions, Intelligent Human Resources has acted as a contract HR resource over a period of 12 months to assist in the following areas:

• Policy and procedure development
• Employee relations advice
• Employee counselling and performance management
• Recruitment
• Workcover administration and advice
• Development of position descriptions
• Interpretation of the company EBA, relevant Awards and the Fair Work Act on matters including leave (annual, public holiday, carer’s, long service), overtime, role and salary classifications, termination and other general employment issues
• Assistance to line managers and supervisors in dealing with employee matters and coaching them on strategies

Intelligent Human Resources has developed an excellent working relationship with this client and is available to them as needed on a long term basis to continue to act in a contract HR role or to assist with particular project work.

Client C

This client is a medium sized civil contracting company who engaged Intelligent Human Resources to upgrade its occupational health and safety, quality and environmental management systems. The initial work, contracted in early 2010, was to bring their policies, procedures and work instructions to a point where the company met legal obligations and the system was fully integrated into their business. Examples of areas covered include:

• Induction and training
• Hazardous substances and dangerous goods
• Plant and equipment
• Manual handling
• Audit and inspection
• Emergency procedures
• Incident reporting and investigation
• Contractor management
• Environmental management and reporting

Since that time, Intelligent Human Resources has continued to be available to the client for ongoing advice and upgrades. We are currently working with them to have their safety, quality and environmental management systems certified to Australian and International Standards (AS4801, ISO9001 and ISO14001), allowing them to continue the growth of their business and access larger government contracts.

Testimonials:

John Kruize, General Manager, Sancell Pty Ltd

“Lisa worked with us as a Contracted Consultant in the area of HR. After being in business for 20 years with little or no HR focus meant we set her a huge challenge. In 12 months she has set us on track where we have stronger process and disciplines in the HR department. What impacted us most was the way she went about the work ensuring all targets and objectives were met but in a way which other employees enjoyed the interaction with her. I was particularly impressed by the way she held managers accountable who seemed to enjoy the process. Great result Lisa and I would have no hesitation in having you back if we have other projects that could use your valuable skills.”

Dina Pratt, Group HR Manager, ANCA

“Lisa Moran has been a professional contributor with ANCA Human Resources over the past 16 Months. Lisa was responsible for the operational HR activities predominantly dealing with Bayswater Manufacturing Operations, Engineering and ANCA Motion. The operational activities ranged included:

· Recruitment

· Policy & procedure review and development

· Performance management

· Discipline

· WorkCover management

· Employee Relations

Throughout her dealings Lisa was always professional in her dealings with our Management team and the employees. Her work was prompt and reliable.

Due to the nature of our business, Operational HR is very demanding and driven for results. Lisa was great at achieving the results required and as part of the HR team progressed the HR initiatives for us to achieve.”

Marcus Goonan, Divisional Manager (Civil), Healey Excavations Pty Ltd

“Since March 2010, Lisa has worked with Healey Excavations to update and improve safety, quality, environmental and HR systems. Lisa’s approach has been to work with and understand our business to provide a tailored solution that meets our needs. Lisa has provided a professional service that has resulted in a suite of policies and processes that allow us to run our business effectively and meet our compliance needs, without unnecessary burden on the staff.”

You can contact Lisa Moran of Intelligent Human Resources at:

Suite 1.16 - Wheelers Hill Business Centre

202 Jells Road, Wheelers Hill, VIC 3150

t 0438 517 097 e lisa@intelligentpartners.com.au